Privacy Policy

1. Introduction

The Pool Doctor ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thepooldoctor.co.nz or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal information — name, email address, phone number, and physical address when you submit a form or contact us.
• Service information — details about your pool, the services you request, and any correspondence between us.
• Usage data — information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your enquiries and fulfil your requests
• Send you service-related communications
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for future communications

7. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies, though some features of the site may not function properly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

The Pool Doctor
Email: [email protected]
Phone: 07 823 4642
Hamilton, Waikato, New Zealand